FAQ

Logging into OneDrive is required to sync your online OneDrive files onto your laptop. All device downloads will sync to OneDrive once this is signed in per device. If you do not sign into OneDrive, all downloads will be deleted on log off. Setting up OneDrive for first use - Log into your computer for the first time. If you don’t see the OneDrive icon on the desktop, log off and log back on (you don’t need to reboot the machine) [A logo of a cloud Description automatically generated]OneDri...

Multi Factor Authentication (MFA) is enabled on all Trust Microsoft 365 accounts. You will need to authenticate with your password AND personal mobile phone to log into your Office 365 account (including emails) when outside of the Trust networks. In essence, an app installed on your mobile phone provides a code required when signing in, similar to PayPal, bank systems, and other financial services. Set Up Multi-Factor Authentication It is always recommended that your mobile phone is used as y...

Sign into the Edge browser to sync your favourites, passwords and settings. Any device that you then sign into will sync these settings down to that device. On the desktop, double click the Microsoft Edge icon or find it in the Start Menu. Click the grey person icon at the top left of the screen (or top right, if the version of Edge is slightly older). [A blue screen with white text Description automatically generated]Profile icon Click the blue “Sign in to sync data” button Sign in On th...

Follow this guide to restore internet access to iPads following the Spring 2022 internet upgrade Step 1: Tap Settings on iPad, then Wi-Fi on left menu. Tap on the i icon on the connected network Step 2: On the new screen, turn off Private Wi-Fi Address option Step 3: Tap Continue on the pop up Step 4: Repeat for any additional networks showing under My Networks.

Enable browsing restrictions and remove the ability to clear search and browsing histories from iPads Step 1: Tap Settings on iPad, then Screen Time on left menu. Tap on Use Screen Time Passcode Step 2: Enter a passcode to remove any restrictions that you’re about to set up. It is not possible to recover this code, the iPad would need to be wiped to reset this code. Enter the code again to confirm. Step 3: Tap Content & Privacy Restrictions. On the new screen, turn the toggle on for Conte...

Errors in printing InPrint 3 files manifest with one quarter of the page printing successfully, with the rest as blank. This is a bug between InPrint and the Xerox printers. Turning on Compatibility Mode - When in InPrint with a file open, click "File" - On the left menu, click "Settings" - In the new window that appears, click "System" - Check the box in Printing titled "Print in compatibility mode" - Click OK, then print as normal - If colour printing is required, click “Pre...

Trying to access OneDrive on the web and receiving a blank page with "401 Access Denied" error? Clear your browser cookies to resolve this. Instructions - Google Chrome - Click the three dots at the top right of Chrome - In the menu that appears, click Settings - In the new Chrome Settings window, click "Privacy and Security" in the left menu - Click "Clear browsing data" in the middle of the screen - Change "Time range" to Last 7 Days. Deselect Browsing history and Cached images a...

No display on your whiteboard, but display on PC monitor is correct? Try setting the display mode to Duplicate. Instructions: - Press Windows Key and P (Windows Key is between Ctrl and Alt) - Select Duplicate on the menu at the right side of the screen - Display is now duplicated to board Still not working? Log a ticket here (./submit_ticket)